Welcome to ExamCraze! We are committed to providing you with a seamless and efficient shopping experience. This Shipping Policy outlines our shipping procedures and aims to provide clarity on how we handle your orders. By making a purchase on ExamCraze, you agree to the terms outlined in this policy.
Order Processing Time
- Order Confirmation: Once your order is placed, you will receive an order confirmation email. This confirms that we have received your order and are processing it.
- Processing Time: Orders are typically processed within 1-2 business days. During peak times such as holidays or sales, processing times may be longer. We will notify you if there are any significant delays.
- Shipping Notification: You will receive a shipping confirmation email with tracking information once your order has been shipped.
Shipping Methods and Delivery Times
We offer various shipping options to meet your needs. Delivery times are estimates and may vary based on your location and other factors beyond our control.
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-4 business days.
- Express Shipping: Delivery within 1-2 business days.
Shipping Rates
Shipping rates are calculated at checkout based on the weight of your order and your location. We strive to offer competitive shipping rates and occasionally offer free shipping promotions.
International Shipping
We currently ship to select international locations. International shipping rates and delivery times vary by destination. Please note that you are responsible for any customs duties, taxes, or import fees that may apply to your order.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through our shipping partner’s website.
Address Accuracy
Please ensure that your shipping address is correct and complete. We are not responsible for orders that are delayed or returned due to incorrect or incomplete addresses. If you realize there is an error in your shipping address, please contact us immediately.
Shipping Restrictions
Some items may have shipping restrictions due to their size, weight, or destination. If your order is affected by any shipping restrictions, we will contact you to discuss alternative shipping options.
Lost or Damaged Packages
- Lost Packages: If your package is lost in transit, please contact us, and we will work with the carrier to locate your package. If the package cannot be found, we will arrange a replacement or refund.
- Damaged Packages: If your package arrives damaged, please contact us within 7 days of receiving your order. Provide photos of the damaged items and packaging, and we will arrange for a replacement or refund.
Returns and Exchanges
Please refer to our Return Policy for information on how to return or exchange items.
Contact Us
If you have any questions or concerns about our shipping policy, please do not hesitate to contact our customer service team:
- Email: janiprabhat@gmail.com
- Phone: +1 (800) 123-4567
- Business Hours: Monday to Friday, 9 AM – 5 PM (EST)
Thank you for shopping with ExamCraze! We appreciate your business and look forward to serving you again.
Updates to this Policy
This Shipping Policy may be updated periodically to reflect changes in our shipping practices or for other operational, legal, or regulatory reasons. Please review this policy regularly to stay informed about how we handle shipping.
Effective Date: 29 July 2024
